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Hayleys BPO is a fully owned subsidiary of Hayleys PLC, one of Sri Lanka's most diversified multinational conglomerates.

Hayleys BPO is a Sri Lanka based BPO company, which is the outsourcing sector of Hayleys PLC, one of Sri Lanka's largest conglomerates which accounts for over 3% of the country's total exports. Hayleys BPO has a diversified service portfolio that supports competitive core businesses spanning across global and local markets.

With a rich history spanning across 143 years, and over 35,000 employees, Hayleys has been awarded the title of Best Corporate citizen in Sri Lanka on multiple occasions for its commitment to achieving corporate success while serving to the interests of the community and environment alike.

Driven by the growth of the BPO industry in the region, Hayleys BPO was established in 2009 and currently specializes in providing BPO solutions and shared services to large corporates including Hayleys group. The Hayleys BPO delivery center located in the heart of Colombo, Sri Lanka, with a current staff capacity of over 150, provides services across 16 business sectors with a comprehensive Business Continuity Plan (BCP) that deliver secure, innovative and sustainable business process outsourcing solutions to all our clients.

To be Sri Lanka's outsourcing inspiration

Pioneers in incorporating cloud computing to facilitate BPO process requirements

A well-planned working from home model using latest technology

Comprehensive Business Continuity plan with Multiple Backup Servers and a Disaster Recovery Centre

Led by Industry experts with over 25 years of experience in managing transitions for MNCs of FTSE 100 and Fortune 500 Companies

Professionally qualified (CIMA,CA,ACCA) operational staff

A team focus on delivering the best customer experience

Strong global presence and partnerships with reputed MNCs

Flexible model of partnership

Achieved over 20% efficiency through transformational programmes

Use cutting edge technology to deliver the most affordable outsourcing solutions

Cloud based BPO that provide efficient services which deploys the best industry practices

Following ISO 27001 guidelines

Active member of SLASSCOM ( Sri Lanka Association of Software And Service Companies) under Large Corporates Category

A contributor to industry growth and national policy framework

Certified training partner for globally recognized professional bodies such as CIMA, ACCA & CA Sri Lanka.

Maintains an automated work environment where the carbon footprint is minimized through limited paper usage

Hayleys PLC, our parent company is a signatory to the UN Water Mandate, and a member of the United Nations Global Compact

Operates a community owned BPO in Mahawilachchiya to provide employment to the rural youth

As an equal opportunity employer following ethical trade initiative guidelines, Hayleys BPO provides a career path which nurtures young talent.

Our Team

Sarath Ganegoda
Executive Director-Group Management Committee

Sarath is the Executive Director of Hayleys BPO and Shared Services. Sarath worked for the Hayleys Group between 1987-2002

Rukshani Malewana
Chief Executive Officer

Rukshani possesses over 18 years of working experience in Business Process Management (BPM) industry. She managed the first pilot project of F&A at WNS, Sri Lanka,

Shalini Wijedasa
General Manager BPO & Consultancy

Shalini has over 15 years of experience in the financial services and BPO industry. She possesses valuable knowledge on the banking

Rashad Dheen
Manager - IT & ITO

Rashad has over 11 years of hands on experience in Software Development and Software Project Management. He has developed several software solutions for small,